Gotta admit, I don’t know anything about football. Our family’s sports fanatic is Robert, my brother-in-law. As I arrived at his place, my first question was “who’s playing”. Yeah, that’s how knowledgeable I am. It turns out that sometimes ignorance is, indeed, bliss.

When the score became 24-17 in the Saints favor, I told Robert that the game was over.

Robert: “No way, all the Colts need is a touchdown”.

Me: “It doesn’t look like they will score a touchdown”.

Robert: “These are the Colts, they will score a touchdown for sure, there is plenty of time left”.

Me: “Hmmm, I don’t know, they don’t like they have the fire in the belly.”

And they didn’t score. I was able to see the likely outcome precisely because of my ignorance, and hence my lack of bias.

I won’t go on and on about how bias can affect your judgement about your own designs and user interface, except to say this: be aware of it, we all have it and it can mislead.

“I don’t know if we can do that. I’m not saying that we cannot, but it’s just that you ask me to do things that we’ve never done before.”

He may have meant it more like “you’re such a pain where the sun doesn’t shine”, but I chose to take it otherwise!

I thought that Firefox was the only Mac app to still provide its own dictionary instead of taking advantage of the Mac’s built-in one, but I found a worse app this week: it neither uses the built-in one nor provides its own. The developers suggest that you “Take the time to copy edit your work so that you can avoid embarrassing typos…”:

In essence, you need to type your text in another app, then copy and paste it. And not just to have your work spell-checked: this app’s edit field is not resizable — a very un-Mac experience. You don’t have to type long before it becomes a chore.

Yes, you probably realized it by now: the guilty app is Apple’s own iTunes. iTunes has always had two faces. The nice, Mac-like one is fast and feels, well, like a Mac. The bad face is the iTunes store part of the program that’s built using WebKit. But this hardly excuses iTunes: Safari too uses WebKit but feels a lot zippier, and yes, supports the built-in dictionary.

Size Does Matter

The icon changes in particular caught my attention. But where young Sebastiaan sees “all sorts of nice UI changes and icons”, this middle aged man sees (no pun intended) a welcome relief to my eyes: the icon dimensions are bigger, and the icons themselves are larger within the frame. Here are four examples:

The new ones are on the bottom row. Notice how the Skip icon fills more of the available area. In the new Comment icon, I can now actually see the X close icon. And in the new Bigger and Smaller icons, the up and down triangles are much easier on the eye.

I am happy that Apple is paying attention to its older customers. They are everywhere. While at Macworld Expo this week, I noticed how many participants were middle age and older folks, and not just attendees — even programmers.

Another reason to applaud this revamping of icons is the higher density of displays. While the previous icons looked good on the 1200 x 1920 pixels of a 24″ monitor, they looked tiny on the same 1200 x 1920 pixels of a 17″ MacBook Pro with a high density display.

Not Just iWork

These changes are not limited to iWork. The following two screen snapshots are from Apple’s Texas Hold’em game for iPhone, versions 1.0 and 1.1 respectively. In 1.1, the cards are vastly more readable.

Prepare For The Future

Apple has made it clear that it is seeking resolution independence on its displays. I will not be surprised the least bit to find out that, once resolution independence is fully implemented in software, the company will start manufacturing displays of higher and higher density. Inappropriately designed icons will start looing smaller and smaller.

Sounds simple, but the design of StimTracker’s front panel went through more than 30 iterations before we settled on the final design. Here are six of these intermediate designs, in chronological order.

First Cut: Analog

StimTracker handles seven analog inputs that need to have their sensitivity or threshold adjusted. The original design called for the use of linear potentiometers. “Mediator” was the project name used until a final name was chosen.

Then Came Digital

It didn’t take long before we realized that digital was not only nicer, but absolutely needed for one simple reason: repeatability. With linear pots, if someone accidentally changed the settings (not difficult when you have seven of them), it would take a stroke of luck to reposition the pot exactly where it was. Digital control relieves researchers of one less variable to deal with.

All Blue

In the next two designs, the red was dropped and the march towards minimalism started. Also, the StimTracker name was adopted.

Maximum Minimalism

In this design, we explored the use of icons but decided against it. We also “minimalized” the design even further.

Why?

It’s simple, really. With all due to respect to Samsung’s Instinct and other iPhone wannabe recent offerings, the iPhone currently has no competition. Despite some bugs, the gap between it and the next closest competitor is so vast, it’s not even funny. Garmin’s Nuviphone and phones based on Google’s Android platform look promising. But until they ship, iPhone rules.

With Cedrus’ sharpened focus on design, does it make sense for our employees to use crapware? Hardly. No university teaches programming using pen and paper — you’ve got to cut your teeth on a real computer. Even something as basic as tying your shoes can’t be learned by listening to someone telling you how it’s done. You need to practice.

The same goes for design. You cannot develop a sharp sense of design unless you are using the absolute best examples of good design. Crapware, or even second best, will not cut it.

No Tolerance

And the last reason to offer free iPhones is this: the best developers and the best employees are those who have little tolerance for poorly designed stuff, software included. They didn’t know it at the time (they will now!), but that was one of the primary reasons why I switched the company from Windows back to Mac OS two years ago.

It is well known that Mac users expect better designed programs from developers. Mac developers will get lambasted for minor sins that their Windows counterparts regularly get away with. The same logic applies to iPhone users: the level of expectations is high and tolerance for poorly designed mobile apps is very, very low. If you don’t believe me, just see what happened to Stevens Creek Software when they ported their TripLog/1040 app from Palm OS to iPhone.

It’s a Computing Platform

If you have Windows developers who have never used a Mac, would you ask them to start developing a Mac application overnight? Even if, hypothetically, they come up to speed on Xcode, Interface Builder, and other Mc OS tools in an instant, they will still not be able to develop a great app because they have not previously been immersed in Macs and Mac OS culture.

With the release of the iPhone SDK and App Store, iPhone is set to become much more than a mere talking tool. It’s an emerging computing platform that will compete with handheld game devices and open new opportunities. When the day comes when Cedrus needs to develop an iPhone app, our developers must be already immersed in the iPhone culture. It takes time to “get it”.

Not Just for Developers

And last but not least, everyone at Cedrus gets a free iPhone instead of just developers, for two reasons. First, to avoid creating two classes of employees. Everyone’s contribution is important. The developers write code. But without the non-developers, we might as well pack and go home.

And second, being a small company everyone’s opinion is solicited on planned UI designs. The non-developers provide a different and very valuable point of view and will often pinpoint design problems that a developer would miss. Ignore the non-developers at your company at your own risk!

OMG, It’s Gorgeous!

A visceral reaction is one that you cannot help. It happens at the most basic human level, e.g. the fear that you feel in some situations or the attraction towards that beautiful two legged human walking down the street. In my case, you can add the weakness in my knees when the waitress brings the dessert tray, but I digress.

The iPhone simply excels at the visceral level. There is no doubt about it. Its user interface and nearly all its apps are simply beautiful to look at. UI “beauty” is a soft concept that many engineers just don’t get. Lucky Apple.

What Else?

Whereas other manufacturers generally tried to adapt and squeeze the computer’s user interface into a phone, Apple was able to think outside the box and bring some true innovation. The pinch-zoom UI is such a natural even for my six year old daughter. We went into an Apple store once. While her twin brother wasted no time playing Stars Wars Legos, my daughter went to the iPhones on display trying the pinch and zoom gestures. She found it fun!

There are several other innovations in the iPhone’s UI. Edward Tufte provides a good overview. In the rest of this article, I’ll cover the shortcomings that I haven’t seen addressed much elsewhere.

Ma, What’s That Restore Button?

At first, I wondered why I’d ever want to restore anything on my iPhone. It felt perfect and acted perfect. Alas, that day came shortly after I updated it with version 1.1.2 of the software. Push email stopped working. When it did, the phone would not alert me — no sound. Hence my first experience with the Restore button.

My iPhone would start alerting me again when new mail arrived, but only for a day or two. I finally gave up on restoring and decided to wait for the next software revision which arrived shortly after Macworld 2008. It did indeed fix the problem.

Did I Tap In The Wrong Place?

No you didn’t. Yes, iPhone apps do crash. Most of the major ones, including most of the major ones. But Apple chose not to display an error message when this happens. I can’t blame them. Can you imagine the buzz on the Internet that this would cause? Or the print media anxious to find a chink in the iPhone’s armor with photos of “Your application has unexpectedly quit” messages?

An iPhone crash is a silent affair. The application just quits and takes you back to the home screen. You think at first that you tapped in the wrong place. But let me assure you: it’s a crash. I’ve had the following apps crash on me:

• Mail
• Maps
• iCal, just after launching it and tapping on “+” to enter a new event.
• Safari (while accessing the Apple store!)
• Camera, although this happened while trying to email a photo. So it could be the Mail app that failed to launch.
• iPod

Crashes are not the only problem. After the last time we updated our watches due to Daylight Savings, all my events in iCal have been showing up an hour early. No amount of restoring or restarting the iPhone has fixed this problem.

When Even The Restore Button Isn’t a Sure Thing

But the biggest issue that I ran into was iTunes’ refusal to sync with the iPhone:

Two things happened prior to this problem. I happened to visit Toronto where there is no AT&T service. But more likely, the cause of the problem is buying a new MacBook Pro and having all my apps and data transferred from my previous Mac.

Even the alert is misleading. It says that it cannot sync contacts whereas in fact it is not syncing iCal events, songs, or anything else. This problem took multiple attempts at restoring from iTunes and restarting the iPhone itself. I was close to giving up and heading to an Apple store for help before I was able to finally sync again

When Reception Is Not Loud And Clear

I ran into another strange bug when I took the kids to a park where the reception was weak and inconsistent. My wife called me, and unable to get through, left a voice mail. The iPhone beeped at one point to indicate that I had a voice mail, but this is how the home screen looked:

Notice how the red circle on the Phone icon does not show the number of voicemails. It’s empty! After tapping on the icon to access my voicemail, the same empty red circle appears with a message indicating that Visual Voicemail is not available — even after I moved to an area where the reception is excellent. It took a restart of the iPhone to clear this problem.

This bug should be hard to reproduce but I ran into it twice.

Will The Bugs Be Fixed?

It seems silly to ask this question and just exclaim “yes, of course!”. But I am not so sure, at least not for the owners of the current iPhone model.

My best guess is that a number of these bugs are due to limited RAM. After Apple unveiled the iPhone SDK, we now know that only one app can run at a time in the available 128MB of RAM. 128MB seems like a lot but it really isn’t when you consider that this space is shared by the memory hungry Mac OS and several processes that are always kept in memory to maintain phone, SMS, and email communication.

It is not in Apple’s DNA to worry about available RAM. This goes as far back as 1984 when John Warnock was worrying about how Adobe was going to make its new PostScript printer language work with 512KB of RAM. Steve Jobs’ advice at the time was to design PostScript for 1MB of RAM because, by the time Adobe is done working on PostScript, 1MB of RAM would become cheaper. He was right. And he continued to be right for the next 20 years until the iPhone came along. Suddenly, a major operating system designed without a RAM worry in the world had to fit in 128MB.

As of this writing, rumors are flying about a new iPhone about to be introduced with support for 3G data networks, perhaps even GPS, recording video, and what have you. To me, what I’ll be looking for is how much RAM the new model will have.

So back to the question: will the bugs be fixed? If my hunch is correct about RAM being the cause of many of them, the answer is yes: Apple will fix them either by streamlining the code or by throwing more RAM at the problem. In the latter case, owners of the current first generation iPhone will just have to live with the bugs.

Still Loving It

Don’t get me wrong. This article documents the bugs that I’ve ran into with my iPhone but the overall user experience is still excellent. The iPhone simply has no equivalent on the market at present. My prior phone was a Motorola RAZR. Its software drove me so mad that I walked into a Verizon Wireless store ready to shell out money for a different phone. To my horror, it turned out that the RAZR’s software was written by Verizon, not Motorola. Any other phone would run the same crappy Verizon software.

If you can afford an iPhone, run and get one. Despite its bugs, you will at least enjoy using it. I do.

The latest in Motorola’s line of music phones, the ROKR E8, has a new feature that (believe it or not) rivals the iPhone. The innovation is a little piece of tech called “localized haptic feedback,” which makes pushing a button on the touch screen feel like actually pressing a button. This is achieved by a small vibration under the spot where you touch, and feels like the solid surface really is a button. It’s a tactile capability that we at CH have often wished for and the experience of using it is nothing short of amazing—upon demoing it, I really thought it was a real button (and I’m not easily fooled).

I had already went by the Motorola booth at the Las Vegas Convention Center and had planned on spending my second day at CES’ other location, the Sands Expo. But this, I had to experience. I had to feel a “real button”. So I went back to the Convention Center.

See, when I read the above, I expected that, as I use different apps like phone, music, or camera, that I’d feel different bumps on the surface, as described in the Apple patent:

But the ROKR E8 is nothing like that. Essentially, the buttons portion of the phone is a single, solid plastic surface. Different icons are illuminated depending on the app, as shown below:

When you press one of the illuminated icons, the entire plastic surface depresses and you feel a vibration. No depression is felt when you press anything else (save for a bug that I reported to the Motorola rep).

I felt let down. The Cool Hunting post was overly nice to this clunky phone. Being able to control whether you feel a button depression or not is nothing new. In fact, I had looked at using piezo switches 5-6 years ago for possible use in our response pads. Piezo switches let you vary the activation force that is needed. All Motorola added was a sense of vibration when the plastic surface is depressed.

Big deal.

See this next Windows Vista screen. In three seconds or less, determine how many list items are selected:

You can’t figure it out? Hint: the answer is not three.

You still can’t figure it out?

The answer is two. Yes, two. In the screen snapshot above, only “RoboHelp Office” and “SuperLab 4.0″ are selected. The first folder, “Merge Utility”, only happens to have the mouse cursor pointing at it. But someone at Microsoft thought that it would be a great idea to have the selection and hover colors be so similar.

Brilliant, huh?

In other words, instead of this standard issue keyboard:

Ben would like:

I have an idea on how to accomplish this, though it’s non trivial. But first, here are more tear down photos. I’ll start by highlighting one of the two ribbon connectors that link the keyboard matrix with the printed circuit board, or PCB:

See how the PCB is housed (click on photo for larger version):

The PCB sits right in that bump that Ben would like to remove. Further, it is held in place by four screws, shown circled in red. They span the entire width of the keyboard, so one would need to take apart the entire keyboard. Lots of bending metal is involved — no way to put this thing back together.

This next photo was taken for the sake of completeness. It shows the PCB unscrewed and removed from its housing:

To Flatten or Not to Flatten

That is the question.

If it is possible to completely flatten the Apple Keyboard, the only way I can think of it is to use two keyboards: you get the PCB from the first one as illustrated in these photos, and you get the keys from the second one, and connect the two parts with the ribbon connectors. With the second one, you will need to grind the PCB housing part, but be very careful to leave the ribbon connectors completely untouched or else it’s a complete loss.

I’m not sure that it’s worth it. If anyone attempts to do this, please let me know!